Privacy policy.

L&M Trauma Informed Counselling Training we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you engage with our online or in-person counselling training services.

1. Who We Are

L&M Trauma Informed Counselling Training provides professional counselling training, workshops, and development programmes for students and practitioners — both online and face-to-face.

Contact Details:
Email: info@lmcounsellingtraining.co.uk

2. Information We Collect

We are the data controller and collect personal information necessary to deliver our training and support your learning journey. This may include:

Personal Details

  • Full name

  • Email address, phone number, postal address

  • Date of birth

  • Emergency contact details

Educational and Professional Information

  • Course applications and enrolment forms

  • Qualifications and training history

  • Attendance and assessment records

  • Tutor or supervisor feedback

Sensitive Information

  • Health information relevant to participation

  • Personal reflections or disclosures made during training or supervision

We only collect sensitive data where it is necessary and with your explicit consent.

3. How We Use Your Information

We use your information to:

  • Process applications and manage course enrolment

  • Deliver online and in-person training

  • Record attendance and progress

  • Provide student support and supervision

  • Communicate updates, events, and opportunities

  • Manage invoices and payments

  • Meet legal and accreditation requirements (e.g. CPCAB, NCPS, BACP)

  • Improve our services and course quality

We will never use your information for marketing without your permission.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to provide the training and support you’ve requested

  • Legal obligation: to meet accreditation and compliance requirements

  • Consent: for special category data (e.g. health) and optional updates

  • Legitimate interest: to ensure safe, effective, and high-quality training delivery

5. How We Store and Protect Your Data

We take data security seriously.
Your information is stored securely on password-protected and encrypted systems. Physical records, if used, are kept in locked storage and accessed only by authorised personnel.

We retain data for only as long as necessary:

  • Student and assessment records: up to 7 years after course completion

  • Financial records: 7 years (for accounting compliance)

After this time, data is securely deleted or anonymised.

6. Sharing Your Information

We do not sell or share your personal information for marketing purposes.
We may share limited data with:

  • Accrediting or validating organisations (e.g. CPCAB, NCPS, BACP)

  • Tutors, assessors, and supervisors involved in your training

  • Secure IT and online learning service providers

  • Legal or regulatory authorities, where required by law

All partners and providers must comply with UK GDPR and our data protection standards.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access a copy of your personal data

  • Request correction of any inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    www.ico.org.uk

We aim to respond to all data requests within one month.

8. Online Training and Communications

For online sessions, we use secure platforms such as Zoom or Microsoft Teams.
We ensure these platforms meet privacy and security standards.
Sessions are not recorded without prior agreement, and any recording is used solely for agreed educational purposes.

9. Cookies and Website Data

Our website may use cookies to improve functionality and user experience.
You can adjust your cookie preferences or disable them through your browser settings at any time.

We may also use anonymous analytics data to understand how visitors use our website and improve our services.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices.
The latest version will always be available on this page, with the date of the most recent revision shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

L&M Trauma Informed Counselling Training
email: info@lmcounsellingtraining.co.uk