Privacy policy.
L&M Trauma Informed Counselling Training
PRIVACY NOTICE
Last Updated: June 2026
This Privacy Notice explains how we collect, use, store, share, and protect your personal information when you engage with our training programmes, workshops, events, website, and associated services.
L&M Trauma Informed Counselling Training provides professional counselling training, workshops, and development programmes for students and practitioners — both online and face-to-face.
L&M Trauma Informed Counselling Training is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who controls your data.
L&M Trauma Informed Counselling Training is the Data Controller responsible for determining how your personal information is collected, stored, and used.
Contact Details
L&M Trauma Informed Counselling Training
Email: info@lmcounsellingtraining.co.uk
If you have any questions regarding this Privacy Notice or the way we process your personal information, please contact us using the details above.
Information We Collect
We collect personal information necessary to deliver counselling training, learner support, assessment, and associated services.
Personal Information
This may include:
• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• Emergency contact details
Educational and Professional Information
• Course applications and enrolment forms
• Previous qualifications and training history
• Professional registrations and memberships
• Awarding body registration information
Assessment and Training Information
• Attendance records
• Learner progress records
• Assignments and coursework
• Tutor feedback and assessment decisions
• Learning reviews
• Internal Moderation (IM) and Internal Verification (IV) records
• External Verification (EV) sampling evidence
• Supervision-related information relevant to training requirements
Special Category Data
In certain circumstances we may collect information relating to:
• Physical or mental health
• Learning support requirements
• Accessibility needs
• Safeguarding concerns
• Wellbeing-related disclosures
We process special category data only where necessary and where a lawful condition under Article 9 UK GDPR applies, including explicit consent, safeguarding obligations, substantial public interest, or where necessary to provide appropriate learner support.
Participation in counselling training may involve discussion of personal experiences, reflective learning, and wellbeing matters. Learners are encouraged to share only information they feel comfortable disclosing. Any personal information disclosed during training activities will be treated respectfully and confidentially, subject to safeguarding, legal, ethical, and professional obligations.
How We Use Your Information
We use your information to:
• Process applications and enrolments
• Deliver online and face-to-face training programmes
• Maintain attendance and assessment records
• Monitor learner progress and achievement
• Provide learner support and guidance
• Communicate course information, updates, events, and opportunities
• Manage invoicing and payments
• Meet awarding body and accreditation requirements
• Fulfil legal and regulatory obligations
• Maintain quality assurance and service improvement processes
• Respond to enquiries submitted through our website
We will not use your personal information for marketing purposes without your consent.
Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
Contract
Processing is necessary to provide the training, support, and services you have requested.
Legal Obligation
Processing is necessary to comply with legal, regulatory, safeguarding, accounting, and awarding body requirements.
Legitimate Interests
Processing is necessary for the effective administration, quality assurance, security, and development of our training services.
Consent
Where required, we will seek your consent before processing special category data or sending marketing communications.
You may withdraw consent at any time where consent is the lawful basis for processing.
Website Enquiries and Communications
When you submit an enquiry through our website, email, telephone, or social media channels, we collect the information you provide to respond to your enquiry and maintain appropriate records of communications.
Enquiry information is retained only for as long as necessary to fulfil the purpose of the enquiry and meet any legal, regulatory, or business requirements.
How We Store and Protect Your Information
We take the security of your information seriously.
Personal information is stored securely using password-protected and encrypted systems where appropriate. Access is restricted to authorised personnel who require access for legitimate business purposes.
Physical records, where used, are stored in secure locked facilities.
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Retention of Information
We retain information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, professional, and regulatory obligations.
Typical retention periods include:
• Student and assessment records: retained in accordance with awarding body requirements and applicable legal obligations, typically for a minimum of seven years following course completion.
• Financial records: seven years for accounting and tax compliance purposes.
• General enquiries: retained only as long as necessary to manage the enquiry.
Following the expiry of retention periods, information will be securely deleted, destroyed, or anonymised.
Sharing Your Information
We do not sell personal information and do not share personal information for marketing purposes.
We may share relevant information with:
• Awarding and accrediting organisations including CPCAB, NCPS, and BACP where required
• Tutors, assessors, supervisors, and quality assurance personnel involved in your training
• Secure IT service providers and learning platform providers
• Professional advisers where necessary
• Payment processing providers
• Legal, regulatory, safeguarding, or law enforcement authorities where required by law
Information may be disclosed where necessary to protect an individual from serious harm, fulfil safeguarding responsibilities, prevent crime, or comply with legal obligations.
All third-party providers are required to maintain appropriate confidentiality and data protection standards.
International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including approved contractual safeguards and adequacy regulations designed to protect personal information.
Online Training and Digital Platforms
We may use secure online platforms such as Zoom, Google Meet, Microsoft Teams, learning management systems, and other digital tools to deliver training and support services.
Sessions will not normally be recorded without prior notification and agreement.
Where recordings are made for educational purposes, learners will be informed in advance and recordings will be stored securely and retained only for as long as necessary.
Payment Processing
Payments may be made by bank transfer or through secure third-party payment providers.
Where electronic payment services are used, payment information may be processed directly by the payment provider. We do not store full payment card details.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
• Enable website functionality
• Improve website performance
• Analyse website usage
• Enhance user experience
You can control cookie preferences through your browser settings.
We may also use anonymised analytics information to understand how visitors use our website and improve our services.
Automated Decision Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Your Rights
Under UK data protection legislation, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Restrict processing in certain circumstances
• Object to processing in certain circumstances
• Request transfer of your data where applicable
• Withdraw consent where consent is relied upon as the lawful basis for processing
We aim to respond to all requests within one calendar month.
Data Protection Complaints
If you have concerns regarding how we handle your personal information, please contact us in the first instance.
We will acknowledge your complaint and aim to provide a full response within 30 days.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://www.ico.org.uk
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory requirements, or organisational practices.
The most current version will always be available on our website and will include the date of the latest revision.
Contact Us
For questions about this Privacy Notice, data protection matters, or to exercise your rights, please contact:
L&M Trauma Informed Counselling Training